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Counselling and Abuse
It is against the law for anyone to hit you. There are places that you can call where you don't have to give your name and it is completely confidential. However, if there is a reason to believe a child under the age of 16 is being sexually, physically, emotionally abused or has been exposed to family violence, agencies and workers are legally obligated to contact the Children’s Aid Society.
Assaulted Women's Helpline
Office phone: (416) 364-4144 Administration only
Crisis phone: (416) 863-0511 ;1-866-863-0511 outside 416 area
Toll-free phone: 1-888-364-1210 Administration only
TTY phone: (416) 863-7868 ;1-866-863-7868
Fax: (416) 364-0563
Website: www.awhl.org
Mail Address: Box 369, Stn B, Toronto, Ontario, M5T 2W2
Area served: Ontario
Hours: Mon-Sun 24 hours * office -- Mon-Fri 10-5
Language of service: English * telephone interpretation in over 154 other languages available for access to services
Eligibility: Assaulted/abused women, female survivors of childhood sexual abuse or ritual abuse * families, friends, neighbours, professionals and other service providers in contact with abused women
Fees: Free
Service description: Telephone crisis counselling, information and support * referral to emergency shelters, legal information and community services, as well as culturally appropriate resources for abused women * liaison with diverse communities * confidential and anonymous
Rape Crises: Multicultural women against rape
Office phone: (416) 597-1171 Administration only
Crisis phone: (416) 597-8808
TTY Phone: (416) 597-1214
Fax: (416) 597-9648
E-mail: info@trccmwar.ca
Website: www.trccmwar.ca
Address: Box 6597, Stn A, Toronto, Ontario, M5W 1X4
Hours: Crisis line -- Mon-Sun 24 hours * office -- Mon-Fri 9:30-5 * counselling by appointment
Language of service: English, other languages dependent on staff, but translation services may be provided* crisis line – English
Eligibility: Anyone who has been raped, sexually assaulted or abused; women who have had unwanted sexual touching; incest survivors; friends or family
Fees: Free
Physical access: Wheelchair accessible building including main entrance and barrier free washrooms
Service description: Crisis intervention and culturally sensitive counselling, support and referral for survivors of rape/sexual assault/incest * support for families and friends of survivors * information on alternatives to the legal justice system * court support, accompaniment and advocacy program * support groups on general issues for women in the Vanier Centre for Women (Milton), with individual counselling as needed * research, public education, workshops * library related to women's issues * children's room * student workshops twice a month * comprehensive volunteer training * all services confidential * trans-positive environment
Other Counselling Services
West End Walk-in Counselling Centre
Office phone: (416) 394-2424 ext 34
Fax: (416) 394-2689
E-mail: sharna@yorktownfamilyservices.com
Address: 21 Ascot Ave, 1st Fl, Toronto, Ontario, M6E 1E6
Location: Toronto West (Dufferin St-St Clair Ave W)
Hours: Wed 5-8 pm * last session begins 6:45 pm
Language of service: English * Spanish -- call ahead * other languages may be available
Eligibility: Parents, families, children, youth * supported referral available for others
How to apply: Walk in * no appointment needed
Physical access: Wheelchair accessible building including main entrance and barrier free washrooms * designated parking
Fees: Free
Service description: Counselling offered by mental health professionals to address concerns such as parent-child conflict, difficulties at work and school, effects of stress, depression, issues related to separation and divorce, family violence, problems with anger * referrals to other community services as needed * partnership of Oolagen Community Services and Yorktown Child and Family Centre
Note: The agency is obliged to contact the Children's Aid Societies if there is concern that a child under the age of 16 has been physically, sexually or emotionally abused, neglected or exposed to family violence. The agency is not required to make known immigration status unless important to the safety of the child.
Stonegate Community Health Centre
Office phone: (416) 231-7070
Fax: (416) 231-2663
E-mail: info@stonegatechc.org
Website: www.stonegatechc.org
Address: Stonegate Plaza, 150 Berry Rd, Etobicoke, Ontario, M8Y 1W3
Location: Etobicoke South (Park Lawn Rd-Berry Rd)
Hours: Mon-Fri 9-5 * some evening appointments available
Area served: Bloor St W-Queen Elizabeth Way; Humber River-Royal York Rd
Language of service: English, French, Polish, Spanish
Eligibility: Seniors, Youth, Women, Newcomers,
Physical access: Wheelchair accessible building including main entrance and barrier free washrooms * entrance close to parking
Service description: Community health centre * primary medical care * doctors, nurse practitioners * health education and promotion * individual and family counselling * domestic violence counselling * nutrition counselling * chiropody * youth recreation programs * English as a Second Language (ESL) * literacy * no Ontario Health Insurance required for general services
Women's Health in Women's Hands Community Health Centre
Office phone: (416) 593-7655 ;(416) 593-1815
TTY phone: (416) 593-5835
Fax: (416) 593-5867
E-mail: whhpu@web.net
Website: www.whiwh.com
Address: 2 Carlton St, Ste 500, Toronto, Ontario, M5B 1J3
Location: Toronto Central (Yonge St-Carlton St)
Area served: City of Toronto and surrounding municipalities
Hours: Mon-Thu 9-8; Fri 9-5; 3rd Sat of month 10-4
Language of service: Bengali, English, Hindi, Spanish, Swahili, Twi, Urdu, West Indian dialects, Yoruba * interpreters provided for other languages
Eligibility: Immigrant and refugee women * focus on Black women, women of colour, or women with disabilities
Physical access: Wheelchair accessible building including main entrance and barrier free washrooms for women * tone elevator * accessible examination tables
Service description: Community health centre * information and referral * mental health counselling * reproductive health counselling including pre-abortion and post-abortion counselling * female genital mutilation prevention education and advocacy * HIV/AIDS prevention and education * support groups * advocacy * health education and promotion * nutrition health promotion * anti-racist and anti-sexist education * outreach to immigrant, refugee, disabled, young and older women * resource centre * community garden * no Ontario Health Insurance required for general services * member of Daily Bread Food Bank
Sherbourne Health Centre
Office phone: (416) 324-4180
Fax: (416) 324-4181
E-mail: info@sherbourne.on.ca
Website: www.sherbourne.on.ca
Address: 333 Sherbourne St, Toronto, Ontario, M5A 2S5
Location: Toronto East (Sherbourne St-Carlton St)
Hours: Administrative office -- Mon-Fri 9-5 * primary health care services -- Mon-Tue, Fri 9-5; Wed-Thu 9-8 * counselling services -- Mon-Fri 9-5 * naturopathic clinic -- Tue 9:30 am-2 pm, Wed 2-7 pm * chiropractic clinic -- Mon, Wed 8:20 am-2 pm; Tue, Thu 2-8 pm; Fri 1-6 pm; Sat 9 am-1 pm
Area Served: Bloor St-Lake Shore Blvd E, Yonge St-Don River
Language of service: English, Filipino, Punjabi, Tamil
How to apply: Self referral or referral by agencies * appointment required for all primary health care services
Physical access: Wheelchair accessible -- call for details * once renovations are completed (2005), building will be fully accessible
Service description: Community health centre * primary health care services for persons who do not have a family doctor * primary health care and counselling services for lesbians, gays, bisexuals, transsexuals and transgendered people * mental health counselling for persons who have experienced trauma * naturopathic clinic for persons with HIV/AIDS * chiropractic clinic for community members with low incomes
Rexdale Women’s Centre
Office phone 416-745-0062
Fax 416-745-3995
Email office@rexdalewomen.org
Address 23 Westmore Dr, Ste 400, Etobicoke, ON, M9V 3Y7
Location (Intersection) Etobicoke North (Hwy 27-Albion Rd)
Contacts Guadalupe Herrera, Program Coordinator
Hours Mon-Fri 9-5 * evening appointments available upon request * Family Drop In -- call for schedule and location
Area served Etobicoke, Rexdale, Weston
Languages of service Bosnian ; Croatian ; Dari ; English ; Farsi ; French ; Hindi ; Pashto ; Punjabi ; Serbian ; Somali ; Spanish ; Tamil ; Twi ; Urdu ; West Indian dialects ; Arabic, Italian, Portuguese -- available upon request
Service description Support for women and families -- employment and career counselling * support groups for women from various cultures * resources and information for parents and families * parenting and family counselling * information workshops on health related topics, assertiveness, stress management and parenting * volunteer opportunities
Crisis support, violence prevention and intervention -- crisis support and counselling for women and children who have experienced or are experiencing violence in the home * legal and medical referrals * accompaniment to legal, medical and social services resources * information, public and community education on wife abuse * support groups for women who are victims of spousal abuse
Newcomer assistance -- immigrant/newcomer settlement support and counselling * information sessions for newcomers and community residents * information and referral * English language instruction for newcomers to Canada at various locations -- participates in LINC (Language Instruction for Newcomers to Canada), upon assessment by YMCA of Greater Toronto -- see separate entry * English as a Second Language (ESL) preschool program * Family Drop In -- for parents and children of all ages * school readiness program
Community development -- participation on various coalitions, community networks and committees * volunteer opportunities
Women's Counselling, Referral and Education Centre
Office phone: (416) 534-8458 Administration
Counselling: (416) 534-7501
Fax: (416) 534-1704
E-mail: generalmail@wcrec.org ; ftp@wcrec.org (Facilitator Training Program)
Contacts: Chris Rahim, Resources Coordinator, (416) 534-8458 ext 229
Address: 489 College St, Ste 303B, Toronto, Ontario, M6G 1A5
Location: Toronto West (Bathurst St-College St)
Area served: Greater Toronto Area, focus on City of Toronto * City of Toronto for Facilitator Training Program
Hours: Office -- Mon-Thu 12 noon-4 * also Tue, Thu 5-8 * telephone counselling -- Mon, Wed 9:30-1:30; Tue, Thu 12 noon-4, 6-9 * no evening telephone counselling during the summer
Language of service: English, Spanish * interpretation for other languages
How to apply: Self referral
Fees: Free or sliding scale except memberships preferred for Facilitator Training Program
Physical access: Wheelchair accessible building including main entrance and barrier free washrooms
Service description: Referrals to services sensitive to women's needs, including roster of therapists and counsellors with fees on a sliding scale ($25 per hour and over), alternative mental health resources, counsellors who speak various languages, support groups, lesbian, bisexual and gay-positive resources, community resources, legal clinics, shelters * assessment and referral includes emotional support, crisis counselling, single session counselling, education on therapy and alternatives to therapy, assistance in making choices * Facilitator Training Program (FTP) -- for women who want to be facilitators of self help and agency-run support groups
If you have experienced violence in your home country, you can contact:
Canadian Centre for Victims of Torture
Office phone: (416) 363-1066
Fax: (416) 363-2122
E-mail: mabai@ccvt.org
Website: www.ccvt.org
Address: 194 Jarvis St, 2nd Fl, Toronto, Ontario, M5B 2B7
Location: Toronto Central (Jarvis St-Dundas St E)
Hours: Mon-Fri 9-7 * after hours by appointment
Language of service: Albanian, Amharic, Arabic, Bosnian, Croatian, Dari, English, Farsi, Greek, Italian, Serbian, Somali, Spanish, Tamil, Tigrinya
Physical access: Wheelchair accessible building including main entrance and barrier free washrooms
Service description: Medical, mental health and social care * legal help * crisis intervention * art therapy * community support through volunteer befriending, including interpretation and escort to appointments * settlement services * computer training * community consultation and public information * drop-in * mutual support groups including children's peer support * counselling for adults, children, adults and youth * participates in LINC (Language Instruction for Newcomers to Canada), upon assessment by YMCA of Greater Toronto -- see separate entry
Canadian Centre for Victims of Torture
Scarborough Branch
Office phone 416-750-3045
Toll-free phone 1-877-292-2288
Fax 416-750-4990
Email mabai@ccvt.org
Web site www.ccvt.org
Address 2425 Eglinton Ave E, Unit 209, Toronto, ON, M1K 5G8
Location (Intersection) Scarborough Central (Kennedy Rd-Eglinton Ave E)
Contacts Teresa Dremetsikas, Coordinator
Hours Mon-Thu 9-5 * after hours by appointment
Area served Greater Toronto Area
Languages of service Albanian ; Amharic ; Arabic ; Bosnian ; Croatian ; Dari ; English ; Farsi ; Greek ; Italian ; Serbian ; Somali ; Spanish ; Tamil ; Tigrinya
Eligibility Survivors of torture, victims of war and their families
How to apply Drop in or call for appointment
Physical access Wheelchair accessible building including main entrance and barrier free washrooms * lowered elevator buttons * designated parking
Service description Medical, mental health and social care * legal help * crisis intervention * art therapy * community support through volunteer befriending, including interpretation and escort to appointments * settlement services * community consultation and public information * drop-in * mutual support groups including children's peer support * counselling for adults, children, adults and youth * participates in LINC (Language Instruction for Newcomers to Canada), upon assessment by YMCA of Greater Toronto -- see separate entry |