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EMERGENCY SERVICES
Police, Fire, Ambulance 911
*Please be aware that 911 operators will likely send police, fire and ambulance services to respond to any emergency. Health care providers contacting 911 can request ‘ambulance only’ for medical emergencies. 911 services are available in many different languages. As well, the Toronto Police Services Board has agreed to adopt a Don’t Ask, Don’t Tell policy, meaning an officer will not ask a person to divulge their immigration status, unless there is a good reason to do so. This policy, however, has yet to be implemented. Please visit the No One Is Illegal website at http://toronto.nooneisillegal.org for updates.
Children Emergency Hotlines
Kids Help Phone line
Office phone: (416) 586-5437 Administration
Toll -free phone: 1-800-668-6868
Fax: (416) 586-0651
E-mail: mark.letassey@kidshelp.sympatico.ca
Web site: www.kidshelpphone.ca
Mail Address: 439 University Ave, Ste 300, Toronto, Ontario, M5G 1Y8
Contacts: Donna Hansplant, Vice President of Child and Family Services
Hours: Mon-Sun 24 hours
Area served: Canada
Languages of service: English & French
Eligibility: Children and youth with a wide variety of concerns, including child abuse
Service Description: Telephone and online counselling, information and referral * confidential. It provides counseling services to young people between the ages of four and 21 and help adults aged 21 and older find the counselling services they need. Every day, Kids Help Phone counsellors speak to kids from across Canada who have questions and concerns about issues like relationships, school, bullying, suicide and abuse. Kids Help Phone users can speak with a professional counsellor over the phone or online (through the “Ask a Counsellor” feature).
Distress Emergency Hotlines
Gerstein Centre
Office phone: (416) 929-0149
Crisis phone: (416) 929-5200 Crisis; (416) 929-9897 Second party, agency or professional referrals only
Fax: (416) 929-1080
E-mail: admin@gersteincentre.org
Website: www.gersteincentre.org
Address: 100 Charles St E, Toronto, Ontario, M4Y 1V3
Area served: Former Cities of Toronto and York
Hours: Crisis lines -- Mon-Sun 24 hours
Language of service: English * translation and interpretation can be arranged for other languages
Eligibility: Adults 16 years and over experiencing an acute mental health crisis * must not be an immediate danger to themselves or others, or in need of detoxification
Fees: Free
Physical access: Wheelchair accessible main floor, including main entrance and barrier free washroom and kitchen * 1 accessible bedroom * wheelchair available * entrance close to parking
Service description: 24 hour non-medical crisis intervention for acute psychosocial crises * mobile response in the home or other community setting, if necessary * concrete assistance with problems immediate to the crisis * support * brief stay at base facility when necessary * referrals for assistance with ongoing needs such as financial, housing, case management * assistance with remaining in the community * no medical or psychiatric treatment * no emergency medical service
Distress Centers of Toronto
Crisis number is same for all Distress Centers of Toronto
Office phone: (416) 598-0166 Mon-Fri 9-5 -- for family, second party, agency or professional referrals only
Crisis phone: (416) 408-4357 ;(416) 408-HELP
TTY phone: (416) 408-0007
Fax: (416) 598-2316
E-mail: info@torontodistresscentre.com (General information); distress@torontodistresscentre.com
Website: www.torontodistresscentre.com
Mail Address: Box 243, Adelaide PO, Toronto, Ontario, M5C 2J4
Hours: Mon-Sun 24 hours
Language of service: English * Language Line Services provides access to service in over 150 languages
Service description: Telephone response to persons in need of immediate emotional support, crisis intervention or suicide prevention. Immediate access to emotional support from the safety and security of the closest telephone
Callers can express their thoughts and feelings as confidentially or as anonymously as they choose.
Caller's issues include problems related to domestic violence, social isolation, suicide, addictions, mental and physical health concerns. Distress Centers of Toronto offer emotional support, crisis intervention, suicide prevention and linkage to emergency help when necessary.
Salvation Army Suicide Prevention & Emergency Counseling
Helpline: 416-285-0100
Emergency Shelter Hotlines
Street Helpline
Find help Information Services
Notice: Formerly known as Community Information Toronto
Office phone: (416) 392-3777
Toll-free phone: 1-866-392-3777 from Bell payphones in 416/647 area only
Fax: (416) 392-4404
Website: www.streethelpline.org
Mail Address: 425 Adelaide St W, 2nd Fl, Toronto, Ontario, M5V 3C1
Area served: City of Toronto
Hours: Mon-Sun 8 am-12 midnight * expanded to Mon-Sun 24 hours during winter months (November 15-April 15)
Language of service: English * telephone interpretation service available for access to services
Service description: Specialized information and referral helpline for persons experiencing homelessness * befriending * information on shelter, food, addictions, employment * staffed by counsellors who have experienced homelessness * in partnership with Street Patrols Program (see separate entry Anishnawbe Health Toronto) and Street Help Outreach Program (see separate entry NA-ME-RES)
Sexual Assault Hotlines
Rape Crises: Multicultural women against rape
Office phone: (416) 597-1171 Administration only
Crisis phone: (416) 597-8808
TTY Phone: (416) 597-1214
Fax: (416) 597-9648
E-mail: info@trccmwar.ca
Website: www.trccmwar.ca
Address: Box 6597, Stn A, Toronto, Ontario, M5W 1X4
Hours: Crisis line -- Mon-Sun 24 hours * office -- Mon-Fri 9:30-5 * counselling by appointment
Language of service: English, other languages dependent on staff, but translation services may be provided* crisis line – English
Eligibility: Anyone who has been raped, sexually assaulted or abused; women who have had unwanted sexual touching; incest survivors; friends or family
Fees: Free
Physical access: Wheelchair accessible building including main entrance and barrier free washrooms
Service description: Crisis intervention and culturally sensitive counselling, support and referral for survivors of rape/sexual assault/incest * support for families and friends of survivors * information on alternatives to the legal justice system * court support, accompaniment and advocacy program * support groups on general issues for women in the Vanier Centre for Women (Milton), with individual counselling as needed * research, public education, workshops * library related to women's issues * children's room * student workshops twice a month * comprehensive volunteer training * all services confidential * trans-positive environment
Assaulted Women’s Helpline
Office phone: 416) 364-4144 Administration only
Crisis phone: (416) 863-0511 ;1-866-863-0511 outside 416 area
Fax: (416) 364-0563
Toll-free phone: 1-888-364-1210 Administration only
TTY phone: (416) 863-7868 ;1-866-863-7868
Website: www.awhl.org
Address: Box 369, Stn B, Toronto, Ontario, M5T 2W2
Area served: Ontario
Hours: Mon-Sun 24 hours * office -- Mon-Fri 10-5
Language of service: English * telephone interpretation in over 154 other languages available for access to services
Eligibility: Assaulted/abused women, female survivors of childhood sexual abuse or ritual abuse * families, friends, neighbours, professionals and other service providers in contact with abused women
Fees: Free
Service description: Telephone crisis counselling, information and support * referral to emergency shelters, legal information and community services, as well as culturally appropriate resources for abused women * liaison with diverse communities * confidential and anonymous
Other information Lines
Community Information Toronto
Phone: 211 (in the 416 and 647 area codes).
Website: www.211toronto.ca
Address: 425 Adelaide St W, 2nd Fl Toronto, ON M5V 3C1
Area served: Toronto
Hours: 24-hour-a-day
Language of service: Available in many languages
How to apply: Dial 211
Fees: free
Service description: Provides information about community, social, health and government services in Toronto. Offers information about child care, language classes, job searches, housing, emergency shelters, services for persons with disabilities, home support, legal assistance, financial assistance, and much more. A trained Information and Referral Specialist will: Assess your situation; help you find answers to your questions; provide you with options and appropriate referrals. This service is confidential as well.
If you live outside of the 416 and 647 area codes and are interested in speaking with a 211 Toronto Information and Referral Specialist, you may dial 416-397-4636.
Birth Certificate (For Canadian-born children)
Ministry of Government Services
Office phone: 416-325-8305
Toll-free: 1-800-461-2156
Fax: (807) 343-7459
E-mail: cbsinfo@cbs.gov.on.ca
Address: Office of the Registrar General
P.O. Box 4600, 3rd Floor, 189 Red River Road
Thunder Bay, Ontario P7B 6L8
Toronto Office:
Macdonald Block (corner of Bay and Wellesley)
900 Bay Street, 2nd floor, (Rm M2-49)
Toronto, Ontario M7A 1Y5
Hours: Monday to Friday: 8:30 a.m. to 5:00 p.m
Eligibility: Individuals from 13 years and over
How to apply: In-person or online
Service description: The birth certificate may be obtained by the person named on the certificate (must be at least 13 years old), by a person's parents and, if the person (registrant) is deceased, by the next-of-kin or executor. Not more than one wallet-sized certificate and one certified copy (long form) will be issued. The application form may be received from the Office of the Registrar General, in- person from the Toronto office or you may apply online. If you are applying for a birth certificate for an individual age nine or older, guarantor information is required. The guarantor is not required to sign your application, but must give you permission to provide his or her information.
You may also complete this form online and print it. Mail or fax the completed form to the Office of the Registrar General or bring it in person to one of counter locations. The service guarantee does not apply to applications submitted by mail, fax or in person.
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