On the Front Lines of Toronto’s Community Service Sector: Improving Working Conditions and Ensuring Quality Services

On_The_Front_Lines.jpgFor many thousands of Toronto residents, the services provided by community-based non-profit organizations are life-changing, life-affirming, even life-saving. These organizations provide such services as home care for the sick and elderly, shelter for victims of abuse and homeless people, settlement assistance for immigrants and refugees, training and other employment supports for the jobless, and a variety of other services for vulnerable groups.

The people who work on the front lines are committed to meeting the needs of their clients, providing high quality services and building stronger communities. They believe in what they do and they go the extra mile on behalf of individuals and groups who are often marginalized from mainstream society. But the conditions in which they work are becoming increasingly difficult.

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