Information on Programs and Services
The pandemic is impacting many organizations' programs and services. 211 Ontario and the City of Toronto are working to ensure that the most up-to-date information on programs and services being safely offered is available to the most vulnerable in our communities.
For Service Providers
211 is asking human service organizations across the province to:
- use this form to quickly let them know about any changes to your services listed on 211Ontario.ca, especially those meeting basic needs (e.g., financial aid, food security, and shelter) and emerging COVID-19–related community supports.
- direct people you service to 211 for the latest information (available 24/7 in 150+ languages) on new and changing social and community services. This will help free up 911, 311, and Telehealth Ontario so they can focus on health and municipal services inquiries.
The City of Toronto built this Essential Resources Mapping Tool to keep service providers updated on open essential services. The tool is updated with 211 Toronto data, and more layers are coming (including key demographic data!).
The City's COVID-19 information hub is also updated regularly with information on services, programs, and supports for residents during the COVID-19 pandemic.
For All Residents
Do you feel overwhelmed or anxious about COVID-19? Want information on mental health services to manage those feelings? Experiencing financial pressure because of self-isolation measures? Have questions about applying for Employment Insurance? Need help getting groceries or running errands while you are at home sick or self-isolating?
211 Ontario can help you find support.
211central.ca | call/chat/text/email for help
Need help finding a food bank? 211 Toronto's website has a map of open food banks.
The City of Toronto's COVID-19 information hub is also updated regularly with information on services, programs, and supports for residents during the COVID-19 pandemic.
The 519 has developed an amazing list of youth resources that are still available by phone or online during the pandemic.
For the Indigenous Community
The Toronto Aboriginal Support Services Council (TASSC) has a list of COVID-19 community supports being offered by its member agencies.