Mental Health Supports

Emergency/Crisis Supports

The City offers this advice if you need urgent medical or psychiatric attention, need help in an emergency or are in crisis:

  • Visit your local emergency department or call 911

  • Contact a distress centre near you. Distress or crisis phone lines are open 24/7 and offer free, confidential, and anonymous counselling and information. Here are are a few:
    • Gerstein Crisis Centre
      Community-based crisis services for adults 16+ in the City of Toronto who are dealing with mental health, concurrent or substance use issues and are currently in crisis.
      416 929 5200
      TTY: 416 929 9647

    • Toronto Distress Line
      Telephone support for individuals in the community who are at risk and needing support with chronic mental health problems, crisis intervention for those in distress or crisis, suicide prevention, family violence, emergency intervention & response.
      416 408 4357
      Multilingual helplines open 10am10pm (Cantonese, Mandarin, Portuguese, Spanish, Hindi, Punjabi, and Urdu)

    • Canada Suicide Prevention Service
      Phone and text support for people who are in crisis and/or suicidal
      1 833 456 4566 (24/7)
      Text 45645 (text support available from 4pm12am)

  • Contact a nurse at Telehealth Ontario by dialing 1 866 797 0000
    (Please note that Telehealth is currently experiencing a very high volume of calls)

Non-Emergency Supports — for Specific Communities

  • For health care workers:
    • The International Association for Human Values Canada (IAHV) and its sister organization, the Art of Living, offers, at no cost, its evidence-based breathing techniques to all health care workers during this global pandemic.
      Enroll here
  • LGBTQ2S resources:
    • The 519 has compiled a list of LGBTQ2S mental health resources available online or by phone (links to a regularly updated Google Doc) 
    • LGBT Youthline is a peer support line run by youth supporting youth (16-29) of 2SLGBTQ+ identities and lived experiences. All supports are available from 4pm-9:30pm EST every day except Saturday.
      1 800 268 9688
      Text 647 694 4275
      www.youthline.ca (chat options available)
  • For trans and questioning people:
    • Trans Life Line
      24/7 peer support hotline run by trans people
      877 330 6366
  • Indigenous hotlines:
    • Anishnawbe Mental Health Crisis: 416 891 8606
    • Aboriginal Crisis Intervention Line: 416 531 0330
    • Talk4Healing (for Indigenous women): 1 855 554 4325
    • First Nations & Inuit Hope for Wellness Line: 1 855 242 3310 for immediate mental health counselling and crisis intervention across Canada (available in some Indigenous languages). Live web chat is also available.
    • Talk 4 Healing: Indigenous women can get help, support and resources seven days a week, 24 hours a day, with services in 14 languages by calling or texting 1 855 554 4325. Live web chat is also available.
  • For kids and youth
    • Kids Help Phone: Children and youth 18 and younger who need to talk to someone about their mental health can call 1 800 668 6868, for 24/7 phone and text support.
    • The Canadian Council for Youth Prosperity is hosting a free webinar series, #IMPACTCOVID, to help youth navigate the pandemic. Webinars will be delivered bi-weekly on Mondays at 1pm (EST), beginning Monday, April 20. 
      For more information, visit ccyp-ccpj.org | ccyp-ccpj.org/impactcovid
    • BounceBack: A free, evidence-based cognitive behavioural therapy (CBT) program that offers guided mental health self-help supports for adults and youth 15+ using workbooks, online videos and phone coaching. Call 1 866 345 0224.
    • BigWhiteWall.ca is an online community for anyone aged 16 and over struggling with stress, anxiety, depression or difficult feelings. 

Non-Emergency Supports — for Everyone

 

Image: City of Toronto

 

  • The Government of Canada has launched Wellness Together Canada, a mental health and substance use portal that provides free online resources, tools, and apps, and connections to trained volunteers and qualified mental health professionals when needed.

  • ConnexOntario can connect anyone experiencing a mental health or addictions challenge during these times to information about the available services and supports in your area. 
    Toll-free: 1 866 531 2600 | connexontario.ca

  • The Centre for Addiction and Mental Health has information and suggestions about coping with stress and anxiety, isolation, and stigma and prejudice.

  • The City of Toronto has partnered with several local agencies to offer free mental health support by phone. If you need help dealing with stress, anxiety, depression, etc., call 2-1-1 or visit 211toronto.ca to get connected.

  • Mental Health T.O. provides free mental health supports for Torontonians through its access line 1 866 585 6486. Call Monday to Friday, 9am–7pm, to be connected to a telephone or video counselling session (no appointment or health card needed). 

 

  • Yonge Street Mission is offering mental health tele-counselling.
    Ages 16–24: 
    416 929 9614 x 2269 (Monday to Thursday, 10am–4:30pm)
    For inquiries about psychiatry call 416 929 9614 x 2200
    Ages 25+: 
    416 335 3568 (Monday to Friday, 10am–4:30pm, Thursday 10am–7:30pm)
    For inquiries about psychiatry call 416 929 9614 x 3235

  • Family Service Toronto offers single-session, walk-in virtual counselling for anyone 18+.
    416 595 9618

  • BigWhiteWall.ca is an online community for anyone aged 16 and over struggling with stress, anxiety, depression or difficult feelings. 

 

  • Good2Talk: A 24/7 phone and texting service that offers confidential support to post-secondary students. Access professional counselling and information and referrals for mental health, addictions, and wellbeing
    1 866 925 5454
    Text 686868

  • BounceBack: A free, evidence-based cognitive behavioural therapy (CBT) program that offers guided mental health self-help supports for adults and youth 15+ using workbooks, online videos and phone coaching
    1 866 345 0224

 

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