Working on the front lines in the country's largest immigrant reception centre, Toronto's immigrant- and refugee-serving sector plays a central role in supporting the vast numbers of individuals and families crossing the globe to make a new home in Canada. Among immigrants arriving between 1996 and 2001, 280,000 or 29% of all recent immigrants to Canada settled in the City of Toronto (Statistics Canada, 2001). Taking into account growth patterns in immigration, Statistics Canada has projected that the immigrant population in Canada will increase from 5.4 million people in 2001 to between 7 million and 9.3 million people by 2017, with the majority settling in large urban centres (Statistics Canada, 2005). The already crucial role of Toronto's immigrant- and refugee-serving sector in facilitating the transition of newcomers to Canada will only grow in importance in the years to come.