3 Ways to Conduct Consultations

Conducting Consultations Safely

Based on government public health directives to help reduce the spread of COVID-19 and protect the health and safety of Torontonians, we are requesting that consultations be conducted through phone and online methods as much as possible. Where this is not possible, we ask that gatherings be limited to no more than 10 people (ideally including the use of personal protective equipment), and that physical distancing of a minimum of 2 meters is practiced.


Using the Consultation Guide to engage residents and spark conversation, Consultation Leaders may use one or more of the following techniques in their recovery consultations:

1. One-on-one surveys with residents (by phone or video call*)

2. Group discussion with multiple residents (by phone or video call*)

3. Sharing the online survey with residents through email, mobile phone apps, and/or social media

For details on how to gather survey input, see the Consultation Guide.

* Participants will have access to a free Zoom account dedicated to running recovery consultations as focus groups or town halls. 

Additional ways of providing input

  • Sharing stories (use this Story Form

  • Written submission/letter to the Toronto Office of Recovery and Rebuild (TORR):
    Address letters to Toronto Office of Recovery and Rebuild, Toronto City Hall, 100 Queen Street West, 10th Floor East Tower, Toronto, Ontario M5H 2N2
    and e-mail them to [email protected]
    Please cc: [email protected] in your email to TORR so that your feedback will also be included in SPT’s data summary to the City.



The final deadline to submit consultation input is 5:00 p.m. on July 24, 2020.


Consultation Resources

Consultation Guide

Your guide to engaging residents and sparking conversation. Access it here.

Webinar: Leading Resident Consultations

This July 7 webinar covered: 

  • The purpose of these consultations
  • Sensitivity and care needed to conduct consultations during this pandemic
  • Conducting a one-on-one survey
  • Conducting a group discussion
  • SPT's reporting requirements
  • How to use Zoom to conduct consultations

Watch the webinar here.

Zoom Tutorial: Leading Group Discussions

Learn how to use Zoom to facilitate a group discussion with multiple residents. Watch the tutorial here

One-on-One Survey (for individuals)

Access here

Group Discussion Form (for groups)

Access here

Submission Requirements

All honorarium recipients are required to submit tracking sheets (which will be provided by SPT) for accountability purposes, along with consultation data. Please see the checklist in the Consultation Guide for more details. 


Learn More:

« Why This Process?
« Honorariums AvailableHonorariums Available
Frequently Asked Questions »
Contact Us »


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